How is conversation analysis used in social work research?
In this talk we give an overview of the development of conversation analytic research of social work over the last three decades – from scattered studies in the 1990s to the forming of a viable subfield that can inform professional practice. We map which areas that have received the most attention so far and point to what remains unchartered terrain for conversation analysts.
Being close at a distance: anonymous peer support during the Covid-19 pandemic
Peer support helplines can provide safe social contacts and help break older people’s isolation during the pandemic. In such volunteer-based social work, the anonymity of callers and call-takers is a key feature. Anonymity enables conversations about difficult topics, but can also be a hurdle to establishing a connection with the caller. We will talk about how call participants in a Swedish helpline for older people navigate situations where anonymity becomes a problem, and how call-takers work to offer good company and personal support while limiting disclosure of private details.